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Reports and Research

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Picture of the product2020 Industry Census
The 2020 Census marks the fourth in a series of industry census reports conducted by the NAMA Foundation and the research firm Technomic.

This important research tracks definitive metrics on the convenience services industry for businesses and stakeholders. Includes important data on the impact of the Covid-19 pandemic, the size, sales and trends of convenience services industry, and projections for future business development.

This research was funded by the NAMA Foundation and conducted by Technomic, with data gathered from April through June 2021 and published August 2021. Although this report is free to members, please consider donating to the NAMA Foundation to ensure valuable research can continue to be funded. (Suggested donation $25)


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CENSUS20201/1/2022 12:00:00 AM
Picture of the product2018 Industry Census
The 2018 Industry Census research, funded by the NAMA Foundation, was conducted by Technomic, Inc. a provider of research, insights and strategic support for foodservice clients around the globe for over 50 years. Commissioned in 2019 and based on 2018 year-end figures, the goal of this comprehensive census of the convenience service industry was to determine current industry size and composition, track progress and trends, and generate meaningful and definitive metrics on the industry for both businesses and stakeholders.

If you find this research has value to you or your company, please consider making a donation to the NAMA Foundation to ensure that future research like this can be adequately funded.

Don’t miss out on this important information – this publication will come to you as a downloadable file.


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Census20188/5/2019 8:00:00 AM
Picture of the productLeveraging Pantry Services to Retain Talent
With unemployment at an all-time low, many employers are looking at new ways to recruit and retain talent. One of the ways companies are expanding their benefits is through an employer-sponsored program call Pantry Services. Funded by the NAMA Foundation, this operator tool-kit will walk you through the ways you can sell clients on pantry services, highlighting challenges to consider and providing tips on maintaining your very own pantry.

Price: 39.00
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PS128191/29/2019 11:00:00 AM
Picture of the productMillennial Food Purchasing Decisions and Trends
This white paper highlights the findings from the USDA research “Food Purchase Decisions of Millennial Households Compared to Other Generations” to draw conclusions for the convenience services industry. Focusing on food spending – including food-at-home and food-away-from-home purchases, this paper aims to help readers understand how millennial consumption trends are a growing part of the convenience services industry. For a recorded version of these findings, visit https://bit.ly/2BQV6Qe

Price: 39.00
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WP121812/5/2018 2:00:00 PM
Picture of the productUnderstanding Payment Card Industry Data Security (PCI DSS)
This document describes the Payment Card Industry Data Security Standards in lay person’s terms, to assist with understanding the necessary components of merchant compliance with the standards.

After purchasing the document, you will receive a receipt via email that will include the link to access this document.


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PCI DSS 185/14/2018 12:00:00 AM
Picture of the productData Security Best Practices
This document outlines easy to understand and easy to implement best practices to assist you and your business in complying with the Payment Card Industry Data Security Standards (PCI DSS).

After purchasing the document, you will receive a receipt via email that will include the link to access this document.


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DSBP185/14/2018 12:00:00 AM
Picture of the productEssential Guide to Paying Your Employees
Updated for 2018! The updated Essential Guide to Paying Your Employees is a practical guide to complying with the Fair Labor Standards Act, commonly referred to as the Wage and Hour Law with special emphasis on how it impacts your company and employees.

Price: 49.00
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WEB284/26/2018 12:00:00 AM
Picture of the product2016 Industry Census

This important publication is a comprehensive census of the convenience service industry. Commissioned in 2017 and based on 2016 year-end figures, the goal of this study was to determine current industry size and composition, track progress, and generate meaningful and definitive metrics on the industry for business and stakeholders. Don’t miss out on this important information – this publication will come to you as a downloadable file.

The 2016 Industry Census research was conducted by Techonomic and funded by the NAMA Foundation.

If you find that this research has value to you or your company, please consider making a donation to the NAMA Foundation to ensure that future research like this can be adequately funded.



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Census201711/8/2017 9:00:00 AM
Picture of the productWage Rates and Benefit Survey: 2015
This publication will come to you as a downloadable file. Bi-annual survey compares basis for compensation, wage rates & fringe benefits for route service personnel, mechanics, location attendants, commissary and warehouse workers, money room personnel, customer service/office administration, mechanics and sales personnel. Data is presented by company sales size and by region. Operators that participate in this survey receive a free copy.

Price: 50.00
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WEB336/27/2017 12:00:00 AM
Picture of the productRoute Driver Client Research Report
This research was is the first of its kind to examine both Route Drivers and Clients perceptions of service quality in the convenience services industry. The goal of this report is to serve as a starting point for conversations that will lead to improved service quality for clients, and ultimately, for end consumers.



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RDCP6/15/2017 12:00:00 PM
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