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The different sections of this handbook are designed to guide effective management planning and control in each major facet of a vending company's operations. Chapter contents cover Profit Planning Analysis, Route Accountability, Warehouse Inventory Control, Location Evaluation and Preparation of Bid Proposals, Increasing Profitability through improved merchandising practices, contract foodservice operations and vending technology. The concepts in each guide are equally important... Details
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What works best in selling and retaining Vending Client Accounts? Whether it's prospecting, needs analysis, presenting, closing, or anything in between, this booklet offers a wealth of usable, hands-on, effective advice and information that all vending operators can relate to and put to use right away.
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The Demo Program is in NAMA Knowledge Center so attendees can have some idea of what an average online program offered by NAMA looks like. The program is for internal use only.

The program consists of a brief overview of NAMA and an exam. After successfully completing the exam, attendees will be awarded a Demo Program certificate of completion.

Access to this program expires 90 days after the purchase date. This program must be purchased on the account of... Details
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Sticker for the vending machine to let customers know that eventhough the light is out the machine is still in use.
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Size: 7/8” x7/8” Typically placed beneath the spirals in vending machines to identify the rows of products that comply. Can also identify shelves and products in micro markets.
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Size: 1/2” x 1/2” Typically placed beneath the spirals in vending machines to identify the rows of products that comply. Can also identify shelves and products in micro markets.
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Size: 2” x 28” These clings are placed at the top or bottom of the glass on vending machines, facing the consumer.
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Size: 4” x 4” These labels can be placed on the front of vending machines or in micro markets to alert consumers that FitPick compliant products are inside.
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Size: 7/8” x7/8” Typically placed beneath the spirals in vending machines to identify the rows of products that comply. Can also identify shelves and products in micro markets.
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Size: 1/2” x 1/2” Typically placed beneath the spirals in vending machines to identify the rows of products that comply. Can also identify shelves and products in micro markets.
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Size: 2” x 28” These clings are placed at the top or bottom of the glass on vending machines, facing the consumer.
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Do the purchasing decisions of Millennial households, headed by those born after 1980, differ significantly from the rest of the population? Evidence shows that Millennials exhibit a higher preference for convenience than do other generational cohorts when making food-at-home purchases, with the largest budget shares going to food categories dominated by ready-to-eat foods. This webinar recording discusses this and other trends in Millennial households' food purchasing preferences,... Details
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This publication will come to you as a downloadable file. This annual statistical study enables vending, office coffee and food service operators to measure their performance against industry data in important categories including sales and gross profit by product; ROI; inventory turnover, and much more. Useful in planning and setting targets, educating customers, dealing with bankers and negotiating with clients.
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This publication will come to you as a downloadable file. Bi-annual survey compares basis for compensation, wage rates & fringe benefits for route service personnel, mechanics, location attendants, commissary and warehouse workers, money room personnel, customer service/office administration, mechanics and sales personnel. Data is presented by company sales size and by region. Operators that participate in this survey receive a free copy.
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This publication will come to you as a downloadable file. You will receive a second e-mail with the link. Explains microwave ovens safety suggestions for vending and foodservice operators.
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This publication will come to you as a downloadable file. You will receive a second e-mail with the link. Explains cockroach living habits and describes how to prevent, detect and eliminate cockroaches.
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This publication will come to you as a downloadable file. You will receive a second e-mail with the link. This standard defines a serial bus interface for electronically controlled vending machines. It also standardizes vending machines that employ electronic control so that all vending and peripheral equipment communicate identically.
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This publication will come to you as a downloadable file. You will receive a second e-mail with the link. Provides vending commissary and manual food managers information about foodborne illness, how to develop a plan to respond to complaints. Includes a telephone record form to obtain information to evaluate a customer's call about a possible foodborne illness.
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This publication will come to you as a downloadable file. You will receive a second e-mail with the link. This technical bulletin is to assist those vending operators that buy freshly made sandwiches, platters or other potentially hazardous food from a local or regional commercial foodservice business, to understand and evaluate the food safety practices of those suppliers. As a vending operator who purchases food from a third-party, you need to make sure that your suppliers have... Details
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Updated for 2018! The updated Essential Guide to Paying Your Employees is a practical guide to complying with the Fair Labor Standards Act, commonly referred to as the Wage and Hour Law with special emphasis on how it impacts your company and employees.
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This publication will come to you as a downloadable file. You will receive a second e-mail with the link. This annual statistical study enables vending, office coffee and food service operators to measure their performance against industry data in important categories including sales and gross profit by product; ROI; inventory turnover, and much more. Useful in planning and setting targets, educating customers, dealing with bankers and negotiating with clients.
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NAMA has bundled four of its top business management publications into one essential business management resource. The Business Management Bundle includes the 2015 Operating Ratio Report, 2015 Wage Rates and Benefit Survey, Profitability Handbook and The Essential Guide to Paying Your Employees. These reports will help answer your daily questions on wages, profits, statistics and employee benefits. A $925 value, available for less than half the price to NAMA members.... Details
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The NAMA Technology White Paper series from Dr. Michael Kasavana is the industry benchmark for operators looking to maximize the many benefits of technology in their operations. Each White Paper provides an immersive, in-depth study of four key technologies: Cashless Operations, Methods of Payment, Data Interchange Standards and Remote Machine Monitoring. The White Paper Bundle brings all four reports to you at a great price, giving you the industry's best reference for leveraging ... Details
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The Certified Coffee Specialist (CCS) designation is the coffee service industry's Mark of Distinction awarded by NAMA. It provides those professionals who are actively involved in refreshment services the opportunity to take their skills and knowledge to the next level. Be recognized as an industry leader and prove your expertise.

Who should earn the CCS Certification?
• Sales people
• Sales managers
• Owners
• Route drivers with the potential to ... Details
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This important publication is a comprehensive census of the convenience service industry. Commissioned in 2017 and based on 2016 year-end figures, the goal of this study was to determine current industry size and composition, track progress, and generate meaningful and definitive metrics on the industry for business and stakeholders. Don’t miss out on this important information – this publication will come to you as a downloadable file.

The 2016 Industry Census... Details