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NAMA has bundled four of its top business management publications into one essential business management resource. The Business Management Bundle includes the 2015 Operating Ratio Report, 2015 Wage Rates and Benefit Survey, Profitability Handbook and The Essential Guide to Paying Your Employees. These reports will help answer your daily questions on wages, profits, statistics and employee benefits. A $925 value, available for less than half the price to NAMA members.... Details
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The NAMA Technology White Paper series from Dr. Michael Kasavana is the industry benchmark for operators looking to maximize the many benefits of technology in their operations. Each White Paper provides an immersive, in-depth study of four key technologies: Cashless Operations, Methods of Payment, Data Interchange Standards and Remote Machine Monitoring. The White Paper Bundle brings all four reports to you at a great price, giving you the industry's best reference for leveraging ... Details
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The Certified Coffee Specialist (CCS) designation is the coffee service industry's Mark of Distinction awarded by NAMA. It provides professionals who are actively involved in refreshment services the opportunity to take their skills and knowledge to the next level. Certified Coffee Specialists are recognized as industry leaders who have proven their expertise.

The CCS designation distinguishes the reputation of:
• Sales people
• Sales... Details
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** If you are a NAMA Member and do not know your logon information, please contact NAMA @ 888-337-8363. **

A Comprehensive Guide on Compliance with FDA’s Calorie Labeling Rule applicable to food sold in vending machines.
This Compliance Guide also includes 40 Frequently Asked Questions that will assist you in finding quick answers to your compliance questions, saving you time and resources.
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Size: 4” x 4”

These labels can be placed on the front of vending machines or in micro markets to alert consumers that FitPick compliant products are inside. They also provide the program’s nutrition standards.
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Size: 4” x 4”

These labels can be placed on the front of vending machines or in micro markets to alert consumers that FitPick SELECT compliant products are inside. They also provide the program’s nutrition standards.
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The letter of Compliance required by State public health departments to receive license to operate.

*The Letter of Compliance is good for this machine only if there have not been any physical or mechanical changes made to the machine since the Certification date stated on the letter*
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The letter of Compliance required by State public health departments to receive license to operate.

*The Letter of Compliance is good for this machine only if there have not been any physical or mechanical changes made to the machine since the Certification date stated on the letter*
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The letter of Compliance required by State public health departments to receive license to operate.

*The Letter of Compliance is good for this machine only if there have not been any physical or mechanical changes made to the machine since the Certification date stated on the letter*
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The letter of Compliance required by State public health departments to receive license to operate.

*The Letter of Compliance is good for this machine only if there have not been any physical or mechanical changes made to the machine since the Certification date stated on the letter*
Your price:
50.00
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The letter of Compliance required by State public health departments to receive license to operate.

*The Letter of Compliance is good for this machine only if there have not been any physical or mechanical changes made to the machine since the Certification date stated on the letter*
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The letter of Compliance required by State public health departments to receive license to operate.

*The Letter of Compliance is good for this machine only if there have not been any physical or mechanical changes made to the machine since the Certification date stated on the letter*
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Have you read Mastering Micro Markets? Are you ready to become a Micro Market Professional? Take our online examination and prove your expertise as you earn NAMA’s Micro Market Professional Certificate.

The Micro Market Professional Certificate is for individuals who would like to show their proficiency in important aspects of micro markets such as merchandising, inventory management, payment technologies, customer engagement, and best practices. In addition to... Details
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** If you are a NAMA Member and do not know your logon information, please contact NAMA @ 888-337-8363. **

Micro Markets are an innovative and expanding retailing channel that includes automated self-service, in an unattended payment environment, that is directly linked to the vending industry. It is for this reason that the NAMA® has recognized Micro Markets as one of its focus channels along with vending, foodservice, and refreshment services. As an independent and... Details
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The NAMA Certified Executive (NCE) designation is awarded to industry professionals who demonstrate the commitment, knowledge, integrity and leadership characteristics that distinguish themselves in the vending & refreshment services industry. Be recognized by associates, competitors and customers as an outstanding professional.

The NCE certification is valid for five (5) years. An NCE must report a total of 600 points to include current work experience, continuing... Details
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The NAMA Certified Executive (NCE) designation is awarded to industry professionals who demonstrate the commitment, knowledge, integrity and leadership characteristics that distinguish themselves in the vending & refreshment services industry. It is earned through credits for experience, education and leadership, followed by an exam. Once the process is successfully completed, you will be awarded a certificate and recognized on NAMA's website as a NCE. With this designation, you will ... Details
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** If you are a NAMA Member and do not know your logon information, please contact NAMA @ 888-337-8363**

This research was is the first of its kind to examine both Route Drivers and Clients perceptions of service quality in the convenience services industry. The goal of this report is to serve as a starting point for conversations that will lead to improved service quality for clients, and ultimately, for end consumers.

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NAMA's Route Driver Training program will educate you on many aspects of the vending industry that pertain your daily work activities as a route driver. Key program elements include:

• The Basics of the Industry
• Customer Loyalty
• Maintaining Product Quality
• Machine Quality
• Machine Variety
• Machine Safety
• Proper Lifting Techniques
• Safe Driving
• Security Practices

This program consists of five... Details
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The first level of NAMA's Technician Training Program is a comprehensive, online program that provides fundamental job training to vending technicians. The program also acts as an introduction to the vending industry and vending machines. Key program elements are as follows:

• How to be a professional technician
• Common hand tools
• Basic soldering techniques
• Machine moving
• Minor repairs and maintenance
• Coin mechanisms and bill... Details
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After completing Level 1, Vending Technicians can move onto the next two levels of Technician Training. Levels 2 and 3 are comprehensive training programs that cover refrigeration and electronics for vending machines. Key program elements are as follows:

Refrigeration:
• The science of refrigeration
• System components
• Troubleshooting

Electronics:
• Basic electrical principles
• Ohm's Law
• Wiring... Details
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This publication will come to you as a downloadable file. Bi-annual survey compares basis for compensation, wage rates & fringe benefits for route service personnel, mechanics, location attendants, commissary and warehouse workers, money room personnel, customer service/office administration, mechanics and sales personnel. Data is presented by company sales size and by region. Operators that participate in this survey receive a free copy.
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Cashless vending has a strong future and fully supports the emerging technological development of these systems for sale to the industry. The more information we can provide operators the faster they can adapt and implement cashless vending options in their businesses. Speed, convenience, accountability and security are just a few of the advantages of cashless vending along with the potential for higher price points and increases revenues for operators choosing to implement this... Details
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The three most prevalent payment devices found on vending machines and micro-market kiosks are the coin mechanism, bill validator, and credit/debit card reader. Today there are additional settlement options including payroll deduction and biometrics. Mobile payments have been shown to generate a faster transaction throughput than fixed payment transactions while also providing distribution of real-time marketing messages. Unlike traditional commerce, mobile commerce (m-commerce)... Details
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Since the DEX (Digital Exchange) standards were introduced into the vending industry, the transfer of data, including figures analyzing Cash Meter Sales, Vend Count by column, price sets for columns, the value of coins in the coin box and the value of bills in the stacker, is easier than ever. The DEX standard was chosen as the foundation for the Vending Industry Data Transfer Standard (VIDTS) in 1990, when the Vending Industry came together with NAMA to create a communication... Details
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Technology suppliers have introduced remote machine monitoring (RMM) applications that enable telemetry communication using wired and wireless networks as well as web-based interactive analysis to increase profitability by reducing out-of-service machinery and product stockouts, improving cash and cashless transaction processing, and rapidly notifying operators of machine events. In other words, operators can to retrieve DEX and other data from vending machines equipped with RMM... Details